Effective October 7, 2026
What We Collect
Heritage Soap House LLC respects your privacy. We collect only what we need to fill your order and care for you as a customer, and we never sell your information.
When you place an order, we collect your name, email address, shipping address, and phone number if you provide one. Like most websites, our shop may also gather basic technical information, such as your browser type and pages visited, to help the site run smoothly.
How We Use It
- To process, ship, and follow up on your order
- To answer your questions and provide customer care
- To send occasional shop updates, only if you choose to receive them (you can unsubscribe at any time)
Payment Information
Payments are processed securely by Stripe. Your card details go directly to Stripe and are never seen or stored by us.
Who We Share It With
We share your information only with the services needed to run our shop. These include Big Cartel, which hosts our store; Stripe, which processes payments; and the shipping carriers that deliver your order. Each of these services has its own privacy policy.
We may also share information if required by law.
Your Choices
You may ask us to view, update, or delete the personal information we hold about you. Email us at support@heritagesoaphouse.com.
Children's Privacy
Our shop is not directed to children under 13, and we do not knowingly collect their personal information.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with a new effective date.
Contact Us
If you have any questions about our Privacy Policy, you can contact us here: support@heritagesoaphouse.com.