Effective October 7, 2026
All Sales Are Final
Because our soaps are personal-care items, we're unable to accept returns or exchanges. We want you to love every order, though, so if something arrives damaged or isn't what you ordered, we'll make it right.
Damaged or Incorrect Items
If an item arrives damaged, or we sent the wrong item, please email us at support@heritagesoaphouse.com within 7 days of delivery. Include your order number and a photo of the item and its packaging, and we'll send a replacement at no cost to you.
If a replacement isn't available, we'll refund the cost of that item to your original payment method.
Please Note: Each bar is cut and finished by hand, so small variations in color, shape, weight, and texture are a natural part of handmade soap. These differences aren't considered defects.
Order Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible. We're happy to help if your order hasn't shipped yet. Once an order has shipped, we can no longer make changes.